Messaging Privacy Policy

Effective Date: 08/05/2025
Brand Name: Local Roots Arbor Care

Local Roots Arbor Care respects your privacy and is committed to protecting your personal information. This Messaging Privacy Policy explains how we collect, use, and protect information when you opt in to receive SMS text messages from us.

Customer data will never be shared with third parties except as required by law or as necessary to provide our services.

If you have questions or wish to contact us, please email localrootsarborcare@gmail.com or reply STOP to unsubscribe.

We do not transfer, share, or disclose your personal information, including your mobile number and SMS consent, to any external organizations under any circumstances.

1. Information We Collect

When you opt in to receive SMS messages, we may collect the following information:

  • Your mobile phone number

  • Your consent to receive SMS messages

  • Your name and contact details

  • Email address (if provided)

  • Any additional information you provide during sign-up

2. How We Collect Your Information

We collect your information in the following ways:

  • Directly from you, such as when you complete a form on our website, sign up via text, or contact us

  • Automatically, through your interactions with our website or messaging platform

  • From third parties, if they provide your contact information with your consent

3. How We Use Your Information

We use your information to:

  • Send SMS messages you’ve opted in to receive

  • Provide you with updates, promotions, and appointment reminders

  • Operate, improve, and personalize our services

4. Message Frequency and Rates

By opting in, you agree to receive SMS messages from Local Roots Arbor Care.

  • Message frequency: You may receive up to 4 messages per month

  • Message types: Messages may include updates, promotional offers, appointment reminders, and service alerts

  • Message and data rates may apply depending on your mobile carrier

5. How to Opt Out

You may opt out of receiving SMS messages at any time by replying:

  • STOP – to cancel all messages

  • HELP – to receive assistance or additional information

Standard messaging rates may apply. After opting out, you will receive a confirmation message and will no longer receive messages from us unless you opt in again.

6. Customer Support

If you need help or have questions, you can:

  • Text HELP to (864) 396-2896

  • Email us at: localrootsarborcare@gmail.com

7. Information Sharing and Disclosure

We may disclose your information to:

  • Affiliated companies and trusted service providers who help us operate our business

  • Business consultants, advisors, or in connection with a business transaction (e.g., merger or sale)

  • Government or law enforcement authorities when required by law

We do not sell or share your mobile number, personal information, or SMS consent with third parties or affiliates for marketing or promotional purposes.

8. Data Security

We implement reasonable safeguards to protect your personal information from unauthorized access, use, or disclosure.

9. Policy Updates

We may periodically update this Messaging Privacy Policy. If material changes are made that significantly affect your privacy, we will notify you by posting an update on our website prior to the changes taking effect.

We encourage you to review this policy periodically for the latest information.

SMS Messaging Policy

By providing your phone number and opting in to receive SMS messages from [Your Brand Name], you consent to receive text messages regarding your account, promotions, and other relevant information.

Message Content and Frequency

We may send you messages related to:

  • Account updates and notifications

  • Promotional offers

  • Customer support communications

Message frequency may vary, but you can expect to receive up to [insert number] messages per month.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier plan. [Your Brand Name] is not responsible for any charges incurred by your mobile carrier.

Opting Out

You can opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and no further messages will be sent unless you opt in again.

Help

If you need assistance or more information, reply HELP to any message or contact us at:
📧 localrootsarborcare@gmail.com
📞 (864)396-2896

Data Collection and Use

We collect your phone number and any associated metadata (such as the time and content of messages) when you opt in to receive SMS messages. This information is used solely for delivering and managing the messaging service.

We do not share or sell your mobile number or SMS opt-in data to third parties for marketing purposes.